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Due to COVID-19, you may experience some delays in shipping transit times. For urgent questions about your order, please call us at 888-424-4602
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Orders under $250 - pay the FedEx or USPS rate, which depends on how heavy and large the carton is.
Orders $250-$499 - flat rate shipping of $7.50
Orders over $500 - free shipping on your entire order
Orders $750-$1,999 - free shipping and 1% discount on your entire order
Orders $2,000+ - free shipping and 3% discount on your entire order
Shipping rates applies to orders shipped to the lower 48 States. Additional shipping charges may apply to orders shipped to Alaska or Hawai'i.
You will receive an e-mail from firstname.lastname@example.org with the subject "Your tracking number and Invoice ##### from The Natural Dog Company" once your order ships from our warehouse, which includes a link to your tracking number and a PDF of your final invoice.
We believe that for our customers to have the best online shopping experience we must provide a flawless shipping experience. Unfortunately, we cannot control what happens to your order once it is in the hands of the shipping company. But if something should happen to your package at that point, we will work tirelessly to fix any problem.
Our shipping process is as follows:
After approval and verification of credit card information, all in-stock orders will be shipped out within 1-3 business days of the time it is placed. Inconsistent data and billing information may delay your order, so please double check your information. If for any reason an order or part of an order cannot be shipped in that time period, we will notify you immediately.
If you should find anything wrong with your order, please notify us immediately and we will fix the problem as quickly as possible.
Here are a few things to note about shipping:
Orders are charged in full upfront for all items that are ready to ship. Items that customers request to be backordered will be held as an active backorder in our system for a period of no longer than 7 days. Active backorders will be shipped automatically with free freight as soon as the item is back in stock. If a backorder is under $75, your backorder will be canceled, refunded, and receive an e-mail notification for the refund. Contact us at 888-424-4602 for any questions regarding backorders.
Please contact us, either by phone ( 888-424-4602 ) or by e-mail ( email@example.com ).
Our return policy is to offer a full refund of the product price (daoes not include shipping) if you are unsatisfied for any reason. However, the customer is responsible for returning the product in re-sellable condition (unopened and undamaged packaging) and paying for all shipping costs. If you plan to make a return we need to be notified within 1 (one) week of your receipt of our products.
We offer no exchange before sending your article of merchandise back to us. And please make sure that all of the following conditions have been correctly satisfied. The item you wish to return:
Ship returns to: (Note) the order number is on your invoice:
For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post). We are not responsible for items damaged or lost in transit.