Shipping & Returns

SHIPPING RATES & DISCOUNTS

Orders under $250 - pay the FedEx or USPS rate, which depends on how heavy and large the carton is.

Orders $250-$499 - flat rate shipping of $7.50

Orders over $500 - free shipping on your entire order

Orders $750-$1,999 - free shipping and 1% discount on your entire order

Orders $2,000+ - free shipping and 3% discount on your entire order

Shipping rates applies to orders shipped to the lower 48 States. Additional shipping charges may apply to orders shipped to Alaska or Hawai'i.

WHEN WILL I RECEIVE MY ORDER?

You will receive an e-mail from us once your order ships from our warehouse, which includes a link to your tracking number and a PDF of your final invoice.

SHIPPING POLICY

We believe that for our customers to have the best online shopping experience we must provide a flawless shipping experience. Unfortunately, we cannot control what happens to your order once it is in the hands of the shipping company. But if something should happen to your package at that point, we will work tirelessly to fix any problem.

Our shipping process is as follows:

After approval and verification of credit card information, all in-stock orders will be shipped out within 1-3 business days of the time it is placed. Inconsistent data and billing information may delay your order, so please double check your information. If for any reason an order or part of an order cannot be shipped in that time period, we will notify you immediately.

 If you should find anything wrong with your order, please notify us immediately and we will fix the problem as quickly as possible. 

 Here are a few things to note about shipping:

  • We ship to the continental USA only.
  • Please allow 4-10 business days for the shipment to arrive, unless otherwise notified.
  • If you place an order for a backordered item, you will be notified as to when you can expect to receive it.
  • Always notify us about any problems with your order. We recommend emailing us at info@thenaturaldogcompany.com.

BACKORDER POLICY

We’ve updated our backorder policy!

We used to have a 30-day policy for all orders that are out of stock, but to better serve you, our customer, we have reduced that to 20 days. What does that mean? Any order you place that has a current out-of-stock item will be put into our backorder queue. At that time, the number in which you enter our queue will be the number in which the order will be pulled and shipped once it is back in stock.

If, we are out-of-stock for longer than 20 days, items that cannot be filled will automatically be cancelled and will not be billed.

As you all know, we did recently switch our systems and did our best to catch any store that does not accept backorders. In an abundance of caution – please reach out to us to confirm that you are not on our list to accept backorders.

RETURN POLICY

If you have purchased directly from TheNaturalDogCompany.com:

Please contact us, either by phone ( 888-424-4602 ) or by e-mail ( info@thenaturaldogcompany.com ).

Our return policy is to offer a full refund of the product price (daoes not include shipping) if you are unsatisfied for any reason. However, the customer is responsible for returning the product in re-sellable condition (unopened and undamaged packaging) and paying for all shipping costs. If you plan to make a return we need to be notified within 1 (one) week of your receipt of our products.

We offer no exchange before sending your article of merchandise back to us. And please make sure that all of the following conditions have been correctly satisfied. The item you wish to return:

  • must be unused and not damaged;
  • must be returned complete;
  • must be sent in its original packaging;
  • returns and exchanges will only be made once all of the items have been delivered back to Natural Dog Company, Inc. and must be shipped from the United States.
  • Include a copy of your receipt with your returned item(s)

Ship returns to: (Note) the order number is on your invoice:

  • Natural Dog Company, Inc.
  • Attn: Returns
  • (your order number)
  • 5836 Wright Dr
  • Loveland, Colorado 80538

For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post). We are not responsible for items damaged or lost in transit.

If you have purchased directly from one of The Natural Dog Company's authorized resellers:

  • Please contact that reseller directly to arrange your return.