Orders over $75 ship for free!

WHEN WILL I RECEIVE MY ORDER?

You will receive an e-mail from us once your order ships from our warehouse, which includes a link to your tracking number and a PDF of your final invoice.

SHIPPING POLICY

We believe that for our customers to have the best online shopping experience we must provide a flawless shipping experience. Unfortunately, we cannot control what happens to your order once it is in the hands of the shipping company. But if something should happen to your package at that point, we will work tirelessly to fix any problem.

Our shipping process is as follows:

After approval and verification of credit card information, all in-stock orders will be shipped out within 1-3 business days of the time it is placed. Inconsistent data and billing information may delay your order, so please double check your information. If for any reason an order or part of an order cannot be shipped in that time period, we will notify you immediately.

 If you should find anything wrong with your order, please notify us immediately and we will fix the problem as quickly as possible. 

 Here are a few things to note about shipping:

• We ship to the contiguous USA only.
• Please allow 4-10 business days for the shipment to arrive, unless otherwise notified.
• If you place an order for a backordered item, you will be notified as to when you can expect to receive it.
• Always notify us about any problems with your order. We recommend emailing us at info@tuesdaysnaturaldogcompany.com or calling us at 888-424-4602.

BACKORDER POLICY

Any order you place that has a current out-of-stock item will be put into our backorder queue. At that time, the number in which you enter our queue will be the number in which the order will be pulled and shipped once it is back in stock.

If, we are out-of-stock for longer than 20 days, items that cannot be filled will automatically be cancelled and will not be billed.

If you would like to cancel an active backorder, please email us at info@tuesdaysnaturaldogcompany.com or call us at 888-424-4602 in order to receive a prompt refund.